rithumliboard
Client Success Engineer - Implementation
At a Glance
- Location
- United States
- Work Regime
- remote
- Experience
- 2+ years
- Compensation
- e expected base pay range is: $55,000-$85,000 per year. This range represen
- Posted
- 2026-03-18T13:56:17-04:00
Key Requirements
Required Skills
Domain Knowledge
- E-commerce
- Engineering
- SaaS
Requirements
Minimum Qualifications
2+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering
Fluent in both written and spoken English
Familiarity with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
Strong working knowledge of Excel and HTML
Experience managing multiple complex client projects simultaneously
Compensation & Benefits
Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
A 6% 401(k) match
Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
Accident, critical illness, and hospital indemnity insurance
Pet insurance
Responsibilities
Participate in technical discovery and solution design during late-stage sales cycles
Create implementation plans and technical documentation to guide delivery
Lead the technical configuration of the platform for new clients, ensuring a seamless transition from sales to implementation
Support API integrations, product feed setup, and troubleshooting during onboarding and expansion
Provide expert technical recommendations to optimize platform usage and align with client goals
Act as the primary technical point of contact for strategic clients during onboarding and post-launch