Senior Manager, High Risk Client Management

Awareness of business applications, industry standards and service management.

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation

Leaders who support your development through coaching and managing opportunities

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

Job Skills

As Senior Manager, High Risk Client Management (HRCM), you will support the Director, HRCM by providing tactical direction and end-to-end ownership and execution of core risk decisions related to the identification, review, management, and escalation of higher risk clients including the risk assessment and enhanced due diligence (EDD) processes to mitigate against financial, regulatory, reputational, and legal risks at RBC using a risk-based approach.

This role also requires the following: maintaining responsibility for the identification, confirmation, management, and approval process for the on-boarding and periodic review and assessment of high risk clients, and managing a team of approximately 5 to 10 staff.

Partner with the Financial Intelligence Unit (FIU), Insights & Analytics, and Global AML Compliance teams to ensure HRC risk assessments are appropriately coordinated, routed, and escalated where relevant, using a risk-based approach

Responsible for the oversight of timely, accurate, and complete files across the HRC Team, including the consistent and standard use of the case management tool

Provide candid and actionable feedback, coaching and development on progress toward goals and behaviors exhibited to achieve outcomes through regular check-ins to support the Growth Mindset, and a focus on living RBC values

Assist the Director, HRC in the annual review of HRC policies and procedures