pingidentity
Customer Success Executive
At a Glance
- Location
- United States
- Work Regime
- remote
- Experience
- 10+ years
- Compensation
- loud Solutions. Salary Range: $120,000 - $135,000 + variable pay In accordance
- Posted
- 2026-07-22T10:35:11-04:00
Key Requirements
Required Skills
Domain Knowledge
- Education
- Healthcare
Requirements
To be a successful Customer Success Executive, you should have:
A minimum of 10 years of related experience in Customer Success / Experience.
Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management.
A strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions.
Proven track record of driving issues to resolution and advocating on behalf of a customer.
Experience working with enterprise-level customers.
Responsibilities
As a CSE, you are a seasoned technical expert, capable of handling the most complex customer challenges and leading strategic conversations.
You will be a go-to resource for technical and business teams both internally and externally.
Acting as a point of contact for any major customer incidents, being responsible for managing expectations and communications through resolution.
Analyzing customer data such as support cases, survey responses, and renewal behaviors to identify technical trends and risks.
Acting as the voice of the customer internally to advocate for their needs.
Monitor and identify adoption and utilization trends, providing recommendations based on risk and customer needs.