industrialelectricmanufacturing
Quality Engineer - Customer Account Manager
At a Glance
- Location
- Jacksonville, Florida, United States; Surrey, British Columbia, Canada
- Experience
- 5+ years
- Posted
- 2026-03-06T17:34:42-05:00
Key Requirements
Certifications
- Lean
Domain Knowledge
- Engineering
- Finance
- Manufacturing
- Medical
Benefits & Perks
ive and competitive benefits package designed to support our employees' well
Requirements
Minimum of 5 years of experience in Quality Assurance
Demonstrated experience of 3 to 5 years in engaging with customers and suppliers
Previous experience in a manufacturing environment
Proficient in 8D, CARs, and quality systems
Knowledgeable in Lean Manufacturing, APQP, PPAP, FMEA
Familiarity with ISO9001
Responsibilities
Build strong, working relationships with customer and in-house commercial teams to ensure complete and transparent communication and support.
Coordinate activities to evaluate and resolve sometimes technically challenging engineering and quality-related problems encountered in the customer’s facility
Determine and collect relevant data for product and installation improvements to understand any problems and decide when to appropriately escalate issues
Investigate reports of defective, damaged or malfunctioning parts, assemblies, equipment or systems to determine nature and scope of problem that the customer is experiencing
Initiate containment of stock at all locations and prevent further nonconforming production
Investigate the fault and extent of potential recall