Customer Reliability Engineer or Technical Specialist

Experience with mechanical seals, rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge.

Moderate level of understanding of the financial aspects of a manufacturing operation.

All your information will be kept confidential according to EEO guidelines.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (

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The Customer Reliability Engineer or Technical Specialist works on-site at a customer facility, participating in activities with the customer to comply with the partnership agreement.

The role makes independent seal and equipment evaluations, selections and recommends with oversight from the account manager and/or regional engineer.

Also, this role may lead one or more customer reliability personnel at a customer facility.

Reviews customer applications proactively and makes specific recommendations for MTBR improvement with over site from the salesman and/or the regional engineer.  Analyzes and evaluates specific customer applications.

Then submits to salesman and/or regional engineer recommendations for improvement via the John Crane Application Data Information Sheet for approval.  Directs the installation and commissioning of mechanical seals and their auxiliary support systems.

Observes, collects, and evaluates customer data while working with the account manager and/or regional engineer.

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries