smartbear
Accepting Applications for Future Opportunities - Renewals Specialist
At a Glance
- Location
- Somerville, Massachusetts, United States
- Work Regime
- onsite
- Experience
- 1–2 years
- Department
- Sales
- Posted
- 2026-03-17T20:23:14-04:00
Key Requirements
Domain Knowledge
- Marketing
- Medical
Benefits & Perks
e roles, a generous benefits package that supports employees’ health and wel
Requirements
1-2 years of experience in a customer facing role
Bachelor’s degree or equivalent experience
Sales, account management or customer success experience, especially in software, a plus
Strong customer-focus and service orientate
Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization
Ability to consult with customers’ remotely or onsite (if needed) at the business operation and technical levels
Responsibilities
Strategically engage with customers to align customer goals with our solutions. Ensure account retention, development and growth of lifetime customer value
Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunities
Expand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolio
Monitor and report customers’ product experiences and provide consultation and recommendations to improve performance and success