Director of Implementation

Minimum 5  years of experience in consulting, digital transformation, or project-based work in healthcare or health tech, with minimum 3 years directly managing teams

Experience with set-up, configuration, technical integration, or administration of a SAAS product

Experience with complex project management and ability to guide stakeholders through large-scale organizational transformation

Broad knowledge of the Durable Medical Equipment (DME) landscape

Exposure to AI solutions, digital workflow automation, or system interoperability is a strong plus.

Comfortable with tools such as Excel (advanced), Tableau, HubSpot, JIRA; experience with API integrations is a plus.

Medical, Dental, and Vision Coverage

401(k) Retirement Plan

Remote-First Company with a NYC office, offering a physical workspace for our greater New York City area employees.

Equity Incentive Plan

Annual Company-Wide Bonus (up to 15%)

Flexible Vacation Policy

Drive the Implementation team’s end-to-end performance, ensuring the department scales to meet customer demand without sacrificing quality. You will be responsible for driving team productivity through process mapping and performance tracking, while overseeing the continuous development of staff through structured training, upskilling, and enablement programs.

Leadership - As a player-coach, you will lead your own strategic customer engagements and manage a talented team of Implementation Managers, providing day-to-day support and coaching for professional development

Consulting - Act as the expert on Parachute platform capabilities and integrations, supporting our Customer Success teams in crafting and delivering solutions for our strategic customers

Onboarding - Onboard suppliers of medical equipment and supplies to the Parachute Platform, partnering with their leaders to drive rapid growth of Digital Ordering across the marketplace

Digital Transformations - Develop ongoing strategy for the application of Parachute features and products within existing customer workflows.

Activations - Implement our innovative AI Intake and ordering platforms and monitor activation success metrics