Pharmacy Technician Associate Representative, Inbound Call - Accredo Specialty Pharmacy - Remote, OH, FL & IN

1+ year(s) of customer service experience, pharmacy, healthcare or call center experience.

Benefits start on Day 1

18 days of PTO within a full calendar year

401(k)

Career advancement opportunities

Bonus eligibility through incentive plans

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Answer and triage inbound calls from patients, providers, pharmacies, contact center representatives, and internal teams by verifying caller details, assessing needs, and determining the appropriate resolution, transfer, or escalation path.

Resolve non-clinical pharmacy requests within technician scope, route General Verbal Line calls, and perform warm transfers to pharmacists for clinical consultations or medication-specific concerns.

Document all interactions, chart notes, customer contact details, call dispositions, and outcomes accurately and timely in pharmacy systems in accordance with company and regulatory requirements.

Verify and update prescription information, patient profiles, medication and allergy details, and other pharmacy data while maintaining accuracy in internal systems.

Deliver a professional patient experience by using strong communication skills, following HIPAA, privacy, and quality standards, and partnering with pharmacists and operations teams to resolve issues efficiently.

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email

seeyourself@thecignagroup.com

for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.