Customer Success Manager, MidMarket East

Action-oriented, analytical, and collaborative in approach to customer success and issue resolution

Dedicated to delivering measurable customer value and ensuring satisfaction throughout the customer lifecycle

Solid technical understanding of SaaS products, including internet technologies, networking, and email security solutions

Proven track record of driving product adoption and supporting long-term customer growth

As a Customer Success Manager

at Abnormal AI, you will serve as the primary liaison between customers and internal teams, focusing on successful onboarding, adoption, and ongoing value delivery.

You will build and nurture strong customer relationships, align on business goals, and drive measurable outcomes through best practice adoption and strategic planning.

You will proactively identify opportunities and risks to help customers maximize their investment and contribute valuable feedback for product improvements.

Your role involves collaboration with cross-functional teams and maintaining customer satisfaction and retention.

Act as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning