Front Desk Agent

What will you bring to this role?

1-2 years of experience in hotel or guest services and/or 1-2 years of front desk experience preferred.

Computer proficiency, including Microsoft Office; prior experience with a property management system such as Lightspeed or similar is an asset.

Strong verbal and written communication skills in English; additional languages are an asset.

Embrace the company brand promise and luxury in your role and in all your interactions.

Foster an inclusive environment where every individual feels valued and respected.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays,

discounted stays across Fairmont & Raffles properties and Marriott properties

, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. We offer a competitive benefit program including medical, dental, vision, retirement savings and an employee and family assistance program.

Our Values

Respect:

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Front Desk Agent. The Front Desk plays a key role in supporting the Front Desk team by creating meaningful, personalized guest experiences. Often the first and last point of contact for our guests, this role shapes special stays through genuine connection, attention to detail, and proactive service. As a Front Desk Agent, you will support day-to-day front office operations while delivering warm, intuitive, and personalized service. This position requires a service driven mindset, strong communication skills, and the ability to multitask in a fast-paced hospitality environment.

Key Responsibilities

Front Office Operations

Manage guest arrivals and departures, ensuring a seamless and welcoming check-in and check-out experience.

Accurately process payments, settle guest accounts, and handle cash and electronic transactions in accordance with hotel standards.

Utilize property management and point-of-sale systems to maintain accurate guest and operational records.

Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquillity of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.