Sr Staff Product Manager - Cross-APEX Licensing and Entitlement

12+ years of program or product management experience in complex, cross-functional technical environments

Experience with AI usage, consumption, pricing, and packaging models

Customer engagement experience deriving customer insights and translating those into product roadmaps

Demonstrated experience driving alignment across engineering organizations with independent delivery cycles and tooling

Strong technical fluency—ability to understand and document system architectures, data models, integration flows, and compliance requirements without subject matter expert support

Proven ability to establish governance processes, intake frameworks, and compliance controls that are adopted and sustained across organizations

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

The Cross-APEX Licensing and Entitlement Product Manager is the centralized owner connecting end-to-end licensing, entitlement, metering, usage, aggregation, and governance requirements across multiple business units and platform systems.

This is an inbound product management role focused on internal systems governance, cross-organizational alignment, and delivery coordination.

This role operates across entitlement management, metering governance, licensing compliance, and consumption-based business model infrastructure.

It establishes the single source of truth for how entitlement and usage data is defined, processed, flows across systems, and enforces compliance and audit standards globally.

It is the connective tissue between Product, Engineering, Pricing, Legal, Finance, and Compliance teams.

Establish and lead a cross-functional governance board that serves as the single intake point for all licensing, entitlement, metering, and usage-related requirements.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.