Member Engagement Advocate

Big problems require big ideas and a team that supports new ideas.

You care deeply for your customers are driven to keep

Your customers aren’t just the individuals using your product.

, individuals can find their way to the best care, resources, and support they need to get back to life.

4+ years of customer service experience, with at least 2 years in a healthcare contact center, care navigation, or sales case management environment

Demonstrated ability to engage, persuade, and motivate members or customers in an outbound sales or consultative calling environment

Starting at $26.50 an hour + competitive monthly bonus program

Shift Schedule:

Shifts are

8

:00am-4:30pm Central Time, Monday-Friday

As a Member Engagement Advocate, you will serve as a trusted resource for members navigating the complexity of the healthcare system.

The predominant amount of your work will center on outbound cold calling — but this role carries a meaningful sales dimension.

You will work closely with healthcare providers, insurance companies, and internal teams to ensure members receive timely, accurate, and empathetic support throughout their healthcare journey.

This role requires a highly organized, persuasive, and experienced professional who can manage a higher volume of complex cases with minimal oversight.

Member Engagement & Outbound Calling

Conduct a predominant amount of outbound cold calls to members to inform them of their Lantern benefits, build rapport, and actively motivate members to schedule appointments and engage with their care — converting conversations into action

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.