Customer Success Director, Gig Strategy & Operations (US Remote)

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Why First Advantage is Your Next Big Career Move

First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.

Ability to work remotely with occasional business travel

Medical, Vision, Dental, and supplementary benefit plans

401k with an employer match, and an Employee Stock Purchase Plan (ESPP)

Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays

Access to new tech and growth opportunities, and leaders who want to see you succeed!

What Are You Waiting For? Apply Today!

We are hiring a senior customer‑facing strategist and operator to serve as a trusted advisor for our largest and most complex gig economy customers. Our

Customer Success Director, Gig Strategy & Operations

owns customer relationships and provides subject matter expertise across risk, trust, safety, and compliance.

The individual in this role does not own customer programs directly. Instead, they partner closely with customers to influence safer program design, translate customer needs into product and technical inputs, and guide customers toward best‑in‑class risk outcomes using First Advantage solutions.

Own senior‑level customer relationships and serve as a trusted advisor on user trust, safety, risk, and compliance strategy for gig economy platforms.