Onboarding Project Manager

Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management

Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle

Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps

Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction

Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams

Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success

Remote First, Remote Always