Plumbing Product Support Specialist

Experience in the plumbing industry is a plus.

Competitive compensation based on your skills, qualifications and experience

Comprehensive medical and dental coverage, retirement benefits

Family building benefits, including paid maternity/paternity leave

10 paid holidays and Paid Time Off

Continued professional development opportunities and educational reimbursement

Additional perks such as fitness reimbursements and employee discount programs

The Technical Service Representative serves as a critical bridge between customers, service, and product development.

This role provides expert technical support while capturing customer insights that drive product improvement, quality, and innovation.

You will combine hands-on troubleshooting with analytical problem-solving to resolve issues, improve the customer experience, and influence future product design

This position reports to the Customer Service Supervisor.

Assist customers, reps, engineers and others by identifying the appropriate Bradley product to suit an application.

Troubleshoot product failures by isolating the root cause and taking appropriate measures to resolve the issue in a timely and thorough manner.

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.