Account Executive, Expansion

Experience in a high-volume, quota-carrying tech sales role (e.g., Account Executive, Expansion Account Executive, Account Manager, Customer Success Manager), with a strong track record of hitting or exceeding targets

Proven ability to uncover customer needs through deep discovery and drive value-based expansion within existing accounts

Strong proficiency in using sales tools and data to prioritize opportunities, manage pipeline, including a CRM (e.g.

Salesforce), and ideally a customer success platform (e.g.

Gainsight, Vitally, ChurnZero)

A solutions-oriented approach, with confidence in handling objections and addressing customer pain points

The base compensation range for this position is

CAD

$72,000-$108,000 plus sales commission.

This range reflects the full growth path for the role, from building core skills to accomplished performance, through to role mastery. We typically target the

accomplished

level when hiring externally. At this level, individuals bring relevant experience in the role, demonstrate strong job-related skills, operate with confidence and consistency, and are able to deliver impact with limited ramp-up while still having meaningful opportunity to grow.

Manage a dynamic book of SMB customers, building strong relationships that drive retention, loyalty, and expansion

Use customer usage data, firmographics, and tech stack insights to identify the next best action and deepen product adoption

Act as a strategic advisor: run consultative discovery and value-based demos that connect customer challenges to clear, measurable ROI

Own and prioritize a pipeline of expansion opportunities (upsells, add-ons, location growth) to consistently hit MRR targets

Proactively identify and pursue new revenue opportunities through outbound and rep-led motions within your book of business

Use AI to work smarter: prioritize your book, prep for calls, personalize outreach at scale, and build those habits into how you run your day