Field Service Site Operations Representative

Provides timely updates and escalates concerns appropriately.

Customer Focus- Maintains a responsive, professional, and service-oriented approach in interactions with internal and external customers.

Professionalism- Maintains sound judgment, dependability, and a professional presence in office, warehouse, and customer-site environments.

The purpose of the Field Service Site Operations Representative is to support the successful execution of field operations by coordinating site activities, maintaining operational readiness, tracking progress against project needs, and helping ensure labor, materials, documentation, and resources are aligned to support safe, efficient, and timely service delivery.

This role serves as a key operational support resource to field leadership by helping identify and communicate site needs, escalate issues that may impact execution, and promote a high standard of customer service, accountability, and compliance throughout the duration of each project.

Support Field Service Leads and Field Operations leadership in coordinating day-to-day site operations to promote efficient execution of commissioning, startup, and related field service activities.

Review customer schedules, project timelines, and site requirements to help align field labor, materials, tools, and resources with operational demands.

Assist with tracking site progress, punch list items, outstanding action items, and project closeout needs, and follow up with appropriate parties to support resolution.

Support coordination of supplies, tools, equipment, parts, and materials needed for site activities to reduce downtime and maintain workforce productivity.

https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at

https://www.iemfg.com/careers

Recruiting Scams

Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at

iemfg.com/contact