Field Service Engineer II (Buffalo, NY)

5+ years Field Service/Industry experience required.

Knowledge of electronic, mechanical, and fluids components.

Must have valid driver’s license, good driving record, and have own methods for transportation until an Outset Medical fleet car is provided.

Ability to charge travel expenses on a personal credit card to be reimbursed by the company.

Field Service Engineer II (FSE II) is responsible for the installation, preventative maintenance, troubleshooting, and repair of the Tablo Dialysis System.

Reporting to the Manager, Field Service, this role requires a foundation in engineering principles and the ability to apply them in real-world settings to ensure optimal system performance.

As a key representative of Outset in the field, the FSE II works closely with clinical staff and patients, delivering responsive and professional support.

This role involves diagnosing issues, identifying root causes, and implementing effective solutions.

The FSE II also collaborates with cross-functional teams—including Production, Engineering, Marketing, and Sales—and provides valuable feedback to R&D to support continuous product improvement.

In addition to core service responsibilities, the FSE II may be asked to contribute to the development of training materials, standard operating procedures (SOPs), and other documentation to support team knowledge.