AI Tech Support

3+ years of experience in technical support, product support, solutions engineering, or a similar customer-facing technical role

Experience reading logs, investigating system behavior, and using ticketing/support tools like Zendesk or similar

Comfort working directly with customers and managing communication throughout issue resolution

Interest in AI products and enthusiasm for working in a fast-moving environment where AI is central to the product and day-to-day work

Experience supporting SaaS products in a ticket-based environment

Experience with SQL, JavaScript, APIs, or light scripting

Resolve customer issues across product, workflow, and technical support queues

Troubleshoot deeply using logs, internal tools, SQL, and other debugging workflows

Investigate issues related to AI agents, call flows, messaging, booking workflows, and platform integrations

Partner with Engineering and Product to escalate bugs, document patterns, and close feedback loops

Communicate clearly with customers and internal teams about issues, expectations, and resolutions

Help define and improve support processes, documentation, and quality standards as the team grows

We work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with

AI agents that actually do the work

.

Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue — fully integrated into systems like ServiceTitan.

We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built. Today:

Hundreds of contractors use Broccoli to run their front office