Senior Business Intelligence Manager

Eight or more years of experience in Business Intelligence, Analytics Engineering, or related roles with ownership of enterprise scale BI products.

Strong experience designing Tableau dashboards backed by governed and reusable semantic layers.

A proven track record of defining, documenting, and owning business critical metrics used by senior leaders.

Comfortable working in dynamic environments and translating evolving questions into durable and scalable analytics solutions.

A collaborative partner who connects technical solutions to business priorities and outcomes.

An outcome oriented mindset with a focus on adoption, trust, and long term scalability.

As a Senior Business Intelligence Manager, you will lead some of CXO’s most impactful business intelligence initiatives.

You will own and evolve enterprise metrics, analytics foundations, and BI patterns that support CXO’s three year vision, including automation, AI enabled operations, and end to end customer experience measurement.

Your work will ensure BI datasets, metrics, and semantic layers are trusted, reusable, and ready to support advanced analytics and AI driven use cases.

This role offers the opportunity to move beyond dashboard delivery and focus on building BI products that drive adoption, inform decisions, and influence meaningful operational and strategic outcomes.

You will partner closely with Analytics, Data Engineering, Data Visualization Engineering, Finance, Workforce Management, and Operations to define metrics, design scalable data models, and deliver reusable BI solutions that scale across CXO.

Success in this role comes from combining strong technical expertise with sound business judgment and full ownership of the BI lifecycle, from intake and design through delivery, adoption, and continuous improvement.

As a Senior Business Intelligence Manager within Zillow’s Customer Experience Operations (CXO) organization, you’ll be part of a team that enables data-driven decision-making across the teams responsible for delivering exceptional customer and partner experiences. CXO supports millions of customer interactions each year across Zillow’s platform, spanning multiple products and lines of business.

The CXO Business Intelligence team plays a critical role in building trusted data foundations, reporting, and insights that help leaders understand performance, identify opportunities, and scale what works. As a Business Intelligence Manager, you’ll contribute directly to this mission by stewarding the data, metrics, and reporting assets that power operational execution, analytics, and executive decision-making.

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of

FORTUNE 100 Best Companies to Work For® in 2025

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and included on the

PEOPLE Companies That Care® 2025