Support Services Representative

Excellent communication skills, including clear verbal and written abilities.

Strong organizational and prioritization skills.

Ability to multitask in a fast-paced environment to ensure timely follow-through.

Must have excellent problem-solving skills and a keen attention to detail.

Must be self-motivated and demonstrate initiative.

Ability to understand a variety of technologies and platforms.

Process a high volume of incoming customer inquiries promptly and efficiently through unscripted telephone and email conversations

Resolve incoming inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns

Take detailed notes, document customer contacts quickly, and maintain customer records during and after each customer contact in the Zendesk and JIRA systems

Manage sensitive information securely and follow company policies and procedures

Demonstrate commitment to customer satisfaction and interact with customers professionally and courteously at all times

Solve technical problems with minimal supervision