Customer Success Manager, Mid-Market

Previous experience servicing customers in the ecomm space is a MUST, highly preferred from a SaaS environment

Ability to thrive in a dynamic, fast paced startup environment

Superb written and verbal communication skills

Quick learner

Flexible, embraces change and new responsibilities

Excellent computer skills and tech savvy

Closely collaborate with Sales, Solutions Architects, and Support to provide maximum value for your clients, while retaining and growing revenue for Triple Whale.

Revenue and renewal forecasting

Understand customers’ goals, and implementing tailored success plans

Drive executive level relationships, and identify opportunities to expand the clients suite of Triple Whale products to satisfy their goals.

Gain the confidence of and cement relationships with clients throughout the entire lifecycle of the account including: Goal-setting, value delivery, account growth, new product adoption, and renewals

Work independently to deliver a “consultant” perspective in all client interactions - creating customized success plans based on customers goals and challenges