Chief of Staff to the Chief Customer Officer

Proven ability to build trust and alignment across C-suite and functional leaders

Proven experience as a Chief of Staff, Strategy Leader, or Operations Leader supporting a CCO, or senior executive — ideally within a SaaS or technology organization

Demonstrated success leading or influencing global, cross-functional initiatives spanning Customer Success, Professional Services, Support, and Operations

$244,000

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$331,000 USD

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

The Chief of Staff to the Chief Customer Officer (CCO) is a critical role that combines strategic leadership and operational excellence to be a trusted advisor and recognized leader on the team.

This role serves as an extension of the CCO, driving cross-functional alignment and execution of the CCO’s most important priorities across the Customer Success organization.

This role requires a customer-centric mindset with the ability to lead through influence, operate across complex global functions, and drive measurable outcomes in customer health, AI initiatives, and customer engagement.

The ideal candidate views this role as a high-impact opportunity to develop comprehensive leadership experience across the post-sales journey and gain exposure to enterprise-level decision-making.

Strategic Partnership & Leadership

Lead or co-lead Post-Sales transformation programs, including building and scaling initiatives focused on increasing customer health, engagement, and AI