Dispatch Supervisor Assistant

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Experience in dispatch and/or reservations.

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Strong administrative, organizational, conflict resolution, and communication skills.

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Ability to work closely with, and support both the Dispatch Supervisors and the Dispatcher sin day-to-day operations.

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Vacation, sick leave, medical, dental, vision, life insurance, 401k retirement, company holiday. Available after 90 calendar days of employment for full-time employees.

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Benefits may vary depending on location policy.

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Staff Development: Support the dispatch supervisors by fostering a positive working environment. Ensure that best practices in customer service and leadership are upheld.

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Communication and Conflict Resolution: Maintain regular communication with the Dispatchers and Dispatch Supervisors to ensure customer issues and requests are addressed promptly and acceptably

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Scheduling Assistance: Assist Dispatchers and Dispatch Supervisors in monitoring and addressing same day schedule adherence by working directly with customers via phone, chat and text to provide accurate ride information; identify and reschedule passengers who are a good fit for alternative transportation services. Ensure that passenger trips are correctly recorded and updated in Trapeze and communicated to the alternative vendors.