Customer Success Lead

Bachelor’s Degree (required)

Previous customer success or sales experience (preferred)

Excellent written and verbal communication skills

Strong follow-up and problem-solving abilities

High attention to detail and commitment to exceptional service

Ability to prioritize and manage multiple responsibilities in a fast-paced environment

Competitive base salary +

bonus program

3 weeks PTO + 9 paid holidays (including 2 personal days)

Volunteer Time Off—give back to your community

Health, Dental, Vision, and Pet Insurance

401(k) with company match + Employee Stock Purchase Plan

As a Customer Success Lead, you’ll be the trusted partner clients rely on to maximize their marketing investment. You’ll deliver high-quality, professional support—driving retention and product adoption by problem solving, educating, and building trust so every client sees clear value in their marketing investment.

Your day-to-day will include:

Handling ~10 inbound and 10–15 outbound client calls daily to address questions, provide guidance, and strengthen relationships.

Managing a queue of client tickets, including BMP (Business Management Platform) inquiries and minor website edits (text/photos).

Focusing on

one-call resolution