Product Operations Director

5+ years of experience in Product Operations, Program Management, or a similar data-intensive operational role within an enterprise software or cybersecurity company.

Implemented AI tools to automate repetitive product tasks

Quantitative approach, proven history of bringing data to PM processes including implementing systems to help collect, interpret, and report on customer and field data

Deep experience with and ownership of the core Product Tech Stack, including

and product analytics platforms like

Strong understanding of product planning processes (idea to adoption) and Go-to-Market readiness best practices.

The compensation for this position may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus. Equity and additional benefits will also be awarded.

$11

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$12 USD

Product Planning & Lifecycle Ownership: Take over and own the entire product planning process, managing the idea-to-adoption lifecycle to ensure efficient execution and successful feature launches.

Data, Metrics, and Reporting: Collect, analyze, and interpret product engagement and performance data.

Specifically focus on tracking and reporting key performance indicators (KPIs) across releases and quarterly goals, and building and maintaining comprehensive product health dashboards.

Voice of Customer (VoC) Aggregation: Systematize the collection and aggregation of all customer feedback and research notes, leveraging AI and automation (e.g., a "notes scraper") to generate prioritized, streamlined insights for the Product Management team.

Product Tech Stack Ownership: Own, optimize, and manage the product technology stack, including core tools like JIRA, Pendo, and internal AI/automation tools, ensuring they are effectively used across the product organization for tracking and data capture.

Program Management Reporting: Work with Program Management (PgM) team on reporting on the health and progress of product initiatives, including populating, tagging, and tracking work in JIRA.