After Sale Repair Specialist, Limited Warranty

High School Diploma, GED, or equivalent education required

2+ years of relevant work experience

Experience and/or working knowledge of automotive repairs preferred

Excellent communicator with the ability to analyze trends

Time management skills

Detail-oriented

Review & triage vehicle quality issues presented by both Market Operations and Customers

Audit the accuracy of Market Operations After Sale Repair (ASR) Cases

Maintains a strong professional knowledge of Carvana Vehicle Standards & claims policies

Send communications to customers providing guidance & next steps for addressing concerns

Meet established time frames and rates of performance for the quality and quantity of work for the position.

May coach or train less experienced claim specialists; provides guidance to other departments, as needed.

Carvana’s Limited Warranty is known for its customer-oriented, fast-paced environment. The 100-day Limited Warranty enhances the Carvana buying experience by protecting options against costly repairs & uncertainty.   The team works very closely with internal and external partners to make the process simple and pressure free; which largely differentiates Carvana from traditional dealerships.

We expect bright people, willing to roll up their sleeves, take on new assignments, mentor and train others, assume additional responsibilities as needed while juggling multiple projects. Don’t forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.

At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.

Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.

Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the

people that already do

.