luminishealth
ITSM Administrator
At a Glance
- Location
- Annapolis, Maryland, United States
- Experience
- 5+ years
- Posted
- 2026-03-16T11:55:47-04:00
Key Requirements
Required Skills
Certifications
- ITIL
Domain Knowledge
- Healthcare
Benefits & Perks
edical, Dental, and Vision Insurance • Retirement Plan (with employer mat
Requirements
AA or Associates Degree required; (BA/BS preferred)
Minimum of 5 years in the IT field required.
At least 3 years of JIRA experience required.
Computer proficiency and aptitude IS/IT customer support experience (minimum 5 years).
JIRA, UNIX, ITIL certifications preferred.
2 years in Healthcare IT preferred.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Gather requirements for business processes, and determine ways to optimize/improve JIRA/Confluence/Service Management build and configure
Provide application support for JIRA and Confluence to IT the rest of the business.
Create JIRA projects, queries and reports as required or requested.
Support JIRA and Confluence users
Work with business users to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation and configuration of the plug-ins.