Senior Manager, Billing and Payment Operations

Responsible for Billing and Payment Operations - this role manages delivery of a simple and versatile payment experience for customers, effective internal tooling and operations, optimizing global payment processing, and mitigating risk for all constituents.

Director, Operations and be responsible for managing payments in the US, and a small number of international markets.

8-10 years in payments at a SaaS or subscription-based e-commerce business

Expert-level understanding of credit/debit card processing and intimate familiarity with all facets of the payment card processing ecosystem; alternative payment method experience helpful

Experience with Stripe is essential

Proven history of effective cross-functional partnership and collaboration with key stakeholders, peers and other internal constituents

Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)

Unlimited PTO

Competitive salary packages

Life insurance

Disability benefits

Supplemental Optional Life Insurance Benefits

Strategy & Roadmap Execution

Collaborate on and actively contribute to the development and delivery of Rocket Lawyer’s overall billing, payment processing and payment risk management roadmap

Effectively partner with Product Management, Operations, Engineering, Finance, Risk/Security, and external platform partners, aligning, defining and documenting unambiguous definitions of roles, responsibilities, handoffs, and dependencies of each

Constantly identify opportunities for improvement based on active engagement in external and internal customer experiences and champion/lead constant optimization of billing and payment processing platforms, tools, and operations

Constantly analyze KPIs and operating trends to ensure payment processing and billing operations are in a state of good health and immediately investigate and act to remediate variances

Serve as the business subject matter expert and point-of-contact for all billing related incidents; collaborating with cross-functional internal and vendor resources through complete resolution and remediation taking lead when appropriate and otherwise serving as active member or remediation team

We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.

We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge!