Senior Manager, Strategy & Operations (Consumer Protection Team)

Ideally 5+ years of relevant work experience (e.g., management consulting, product, chief of staff function, strategy or multi-hat start-up role)

Direct work with a high-growth tech/fintech company preferred

Strong conceptual facility; extremely fast thinker

Comfort “fog sculpting,” making amorphous projects tractable

Entrepreneurial - finds the messiness of 0-to-1 building exhilarating

Obsessive attention to detail; high bar for your own work product

The Flex Consumer Protection Team is seeking a highly strategic and analytical person to ensure that we deliver an excellent experience across all touchpoints of the customer journey. Working closely with Strategy & Operations, Analytics, Data Science, and customer-impacting departments such as Product and Customer Success, this role will identify and quantify customer experience insights and pain points, collaborate on developing solutions, and build the system by which we optimize the product and service quality we provide to our users in the future. The ideal candidate must have a passion for customer impact, robust analytical toolkit, strong collaboration skills, and the tenacity to solve problems and drive prioritization through uncertainty.

As a Senior Manager, Strategy & Operations (CPT) you’ll partner directly with the Director of the Consumer Protection Team to drive some of our highest-impact projects. This is an exceptional opportunity for a gritty, entrepreneurial problem-solver able to toggle between strategy and execution. This role will provide frequent exposure to Flex Founders and Executive Team, giving hands-on experience of what it takes to lead and operate a world-class consumer fintech.

This is a hybrid position with on-site expectations of 3 days per week in our New York Headquarters. For candidates outside of the NY/NJ area, you may be eligible for our relocation assistance program.

Partner with your team leader (Director of the Consumer Protection Team) to set strategy and translate it into tangible near-term goals and frameworks that ensure tight execution.

Identify the most important customer pain points for the business to solve, using your business knowledge and analytical skills to isolate the signal from the noise.