Senior Merchant Success Manager

4 - 6 years of experience in sales and merchant services in a related industry.

Business Review experience with internal and external stakeholders.

Demonstrated ability to build consultative and executive-level customer relationships.

Solid conflict resolution abilities and negotiation experience.

Building the world’s leading full-stack fulfillment platform is challenging work.

The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.

Medical, Dental, Vision & Basic Life Insurance

Paid Maternity/Parental Leave Program

Paid Holidays & Flexible Time Off Program

Paid Sick Leave

Wellness Days (1 day/quarter)

401K Match

The Senior Merchant Success Manager (Sr

MSM) has a mission to provide a world-class experience to grow and retain

enterprise and strategic merchants.

and understand their merchants’ unique needs and deliver exceptional value.

more complex middle-market merchants who are expanding into new markets, diversifying their fulfillment, and scaling rapidly.

MSM will need to be comfortable managing strategic business reviews, communicating both business and industry insights, and driving tactical account planning.

https://www.shipbob.com/careers/culture/

).

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize

ShipBob’s

proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across