BR Customer Success Associate - English and Portuguese Speaking

Minimum of 1-2 years of customer support experience

Passionate about Customer Care and Success Management

Online gaming experience with a focus on sports betting (advantageous)

Excellent English and Portuguese communication skills, both verbal and written

Feel comfortable in verbally communicating with customers on the phone

Be a Team Player and work collaboratively within a team environment

We have an office in São Paulo City!

A competitive salary + individual performance based bonuses every quarter

30 days paid annual leave

Brazilian employment contract

Referral bonuses & flash bonuses

Top of the line equipment

As the Customer Success Associate you will be responsible for providing client-centric and customer-focused support with a specific focus on providing world-class support services to a leading betting operator with a commitment to improving the customer-service experience. As a Customer Success Agent you may also be requested to reach out to customers based on guidelines and provide feedback to SportyBet in order to continuously improve our products. Client satisfaction is a top priority at Sporty.

The primary purpose of the Customer Success Agent is to resolve customer issues on First Time Resolution/First Call Resolution (FTR/FCR) basis, educate customers on the company’s products and services, provide product feedback, ensure that customers are fully satisfied and happy to continue using the company’s products and services while actively promoting the brand and acting as a brand ambassador at all times.

Be part of the Brazilian Customer Success team and handle customer queries, complaints and issues while educating current/potential customers about the products and services

Conduct cold calls and follow-up calls

Have a full in-depth understanding of the products and services