Patient Services Associate II

Two years experience with computerized billing systems.

Three years customer service background required.

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than

part-time (including

per diem

colleagues, adjunct faculty, and Jeff Temps

), have access to medical (including prescription) insurance.

here

Patient Services Associate

Under the direction of the Supervisor II, Patient Services, the Patient Services Representative performs customer service and accounts receivable duties utilizing their knowledge of third-party billing, collections, hospital systems, procedures, regulations and interdepartmental functions to resolve patient inquiries and outstanding balances in an expeditious manner while providing excellent customer service.

This person encounters constant communication and problem solving situations with a variety of external customers as well as internal customers and must have the ability to handle all encounters with consistent, well-developed service skills.

Meets all standards of the Patient Satisfaction Initiative Criteria in order to make AMH the hospital of choice for Patients and Employees.

Receives and initiates patient inquiries promptly, courteously and in accordance with state law regarding Fair Debt and Collection practices.

Acts as a patient advocate when resolving patient complaints with the collection agencies and serves as a facilitator of communications with patients in order to ensure the highest levels of both reimbursement and customer service.