Head of Product Operations & Automation

You've built or significantly improved operational processes in a product or tech environment.

You know how to align people who don't report to you.

You track adoption and satisfaction as seriously as any product team tracks conversion.

Bias toward scalability.

Full ownership of your domain.

Blockers are your problem to solve — not someone else's.

Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary:

31 days of paid time off

100% paid telemedicine plan

Home office setup assistance

English learning courses

Professional education budget

This role is the primary owner of how the product team operates.

You ensure quality and velocity don't trade off against each other — by building, scaling, and protecting the processes that make good product decisions repeatable.

You'll report directly to the CPO and serve as the main entry point for new Product Ops initiatives — prioritizing, routing, and leading the ones that matter most.

Expect to own processes end-to-end, from design through adoption.

Be the primary entry point for new Product Ops initiatives — prioritize them, decide what gets resourced, and route what doesn't fit.

Lead major cross-team process changes: design the frame, align stakeholders, and drive adoption.

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

About the Role

This role is the primary owner of how the product team operates. You ensure quality and velocity don't trade off against each other — by building, scaling, and protecting the processes that make good product decisions repeatable.

You'll report directly to the CPO and serve as the main entry point for new Product Ops initiatives — prioritizing, routing, and leading the ones that matter most. You focus on what scales across the whole product team, not what solves a one-off problem for one squad.

The Product Ops team is two people: you and one manager — with plans to grow. This is a genuinely hands-on role — you'll be doing real work, not just directing it. Expect to own processes end-to-end, from design through adoption.