Senior Product Manager, Customer Care – Emerging Businesses

5+ years of product management experience, ideally including launch-heavy or 0-to-1 work

A track record of shipping in ambiguous, fast-moving environments with many cross-functional dependencies & partners

Ability to balance short-term delivery against long-term platform thinking + creating a roadmap to match

Bonus: experience with international/expansion, marketplace, autonomous, or partnership-driven products

Customer obsession: You care deeply about the support experience and dig into the details of customer, driver, and partner problems

Great medical, dental, and vision insurance options with additional programs available when enrolled

Mental health benefits

Family building benefits

Child care and pet benefits

401(k) plan with company match to help save for your future

In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off

Own the customer care and support experience for Lyft's highest-priority growth initiatives—spanning international expansion, autonomous vehicles, and new lines of business

Partner closely with the internal teams leading each initiative, folding customer care into the broader launch and bringing a strong, independent point of view on what great support requires

Balance near-term launch deadlines against the longer-term goal of a repeatable customer care platform—deciding when to ship a one-off and when to invest in foundations that pay off across every future launch

Build the customer care runbooks, product guidelines, and support standards that make each new market and partnership faster and more consistent than the last

Define what an excellent support experience looks like across new markets, modes, and partners, for both riders and drivers

Drive execution with product, engineering, operations, legal, and external partners to launch support on time and at quality