Team Lead, Market Operations

5+ years work experience in a customer facing team environment

3+ years of management experience

Proven history of developing and coaching employees

Prior experience with strategic planning, process improvement, and guiding teams to exceed

goals

Excellent interpersonal and leadership skills

The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that

comes with it, including (but not limited to); market launch, operations, logistics, consumer branding,

team engagement and effectiveness and, of course, the market’s ongoing success. We are looking for

someone who is a big picture thinker with the ability to manage the employee and customer experience.

A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and

proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead

Carvana’s Market Operation department is known for its team-oriented, fast-paced environment.

We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple

projects. Don’t forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.

At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a

hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our

customers time and money. Customers can search through thousands of vehicles online, see full

360-degree views of both the interior and exterior of the vehicles before deciding to go through the

purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our

customer’s driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.