Reputation Analyst

\u2022 Must have proven ability to communicate and interact effectively with internal and external customers

\u2022 401K

\u2022 Excellent medical and dental coverage

\u2022 Competitive Vacation and Sick Leave

\u2022 Eight paid holidays

The primary responsibility of the Reputation Analyst is to develop and maintain client accounts by creating timely personalized responses to online reviews in order to acknowledge and address guests' concerns while also providing insight and analysis for our large portfolio of hotel properties.

The candidate will be responsible for reviewing and analyzing all clients\u2019 online reviews through a proprietary software platform while creating unique responses to reviews and working to proof and audit responses submitted via our network of contract writers on a monthly basis.

The Reputation Analyst will also be responsible for understanding current conditions and updating customer notes at each property so that this information can be accurately portrayed in the public-facing review responses.

Analysts will also identify and tag sentiment in up to 25 various elements in every guest review in order to provide reporting and analytics that will assist our clients in running their operations more successfully.

In addition, this position will initiate and/or implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

New review content comes in consistently throughout the day, and our team's goal is to be able to respond, tag, submit for approval, audit and resolve every hotel review within 36-48 hours of publishing.

Dominion Enterprises (DE) is a privately held data services and software services conglomerate offering client solutions through stand-alone businesses serving several verticals including automotive, hospitality, franchise, real estate and powersports. Our customers rely on our B2B products and services through DataOne Software, Dominion DMS, Activator Dealer Solutions, Dealer Specialties, Cross-Sell, Travel Media Group, Franchise Ventures, PrimeStreet, and Recreational Dealer Solutions. DE is headquartered in Norfolk, Virginia. We are proud of our collaborative, innovative, team-oriented work environments, excellent career enrichment opportunities, community service opportunities, competitive earnings, and comprehensive benefits package including a generous 401(k) plan. DE is an equal opportunity employer and supports a diverse workforce, and is a drug-testing employer.

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