Sr. DevOps Support Engineer

Customer Centric Mindset

– Deep commitment to delivering world-class support with empathy and patience

– Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang

DevOps and Cloud Knowledge

– Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes

– Confident in independently tackling complex technical issues and guiding customers to solutions

Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers

Provide support through Slack, Zoom, Email, Plain, and Community Forum

Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience

Identify opportunities to prevent future support issues and drive the design and implementation of proactive solutions

Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities

Act as a voice for customers, ensuring their feedback shapes internal product and process improvements