Work Management Specialist II / Sr Work Management Specialist

Trains vendors on PGO invoicing process

Trouble shoots the PGO invoice BOT

Responds to vendor questions.

Knowledge of PGO Operations processes

Previous customer service experience & demonstrates excellent customer service skills

Employees at this level solve more complex problems and this position is responsible for providing technical, and analytical support for PGO Invoicing.

This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service.

This position may also be utilized to provide invoice audit support to multiple managers and serves in a non-exempt capacity.

Provides excellent customer service to

Takes ownership of invoicing issues and problems until resolved, requesting assistance as needed.

Monitors various reports to ensure process adherence to achieve customer-related goals