Teller ManagerCrossville, Tennessee

Basic computer and math skills required

High school diploma or the equivalent required

Less than two years

The Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with bank policies and procedures, assisting with customer inquiries, and recognizing/referring cross-sell opportunities as appropriate.

Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.

Maintain daily operational standards, including but not limited to cash drawer security, daily balance of cash drawer, item capture procedures, counterfeit currency identification, count and roll coins, balance ATM, adequate supplies in teller station, etc.

Demonstrate knowledge of available products and services, and educate customers, as appropriate, on emerging bank technology and digital solutions such as mobile, online, ATM and other offerings.

Recognize customer needs and refer customers to appropriate bank partner(s) for crosssell or service opportunities.