Payment Operations Specialist

Coordinate with sellers and internal teams to gather supporting documentation and ensure consistent, high-quality dispute responses.

Monitor payment processor dashboards and alerts to identify anomalies or disruptions in payment performance.

KPI & Trend Analysis

Track and analyze key payment and chargeback metrics (e.g., dispute volume, win rate, refund rates, processor performance).

Identify underlying drivers of positive or negative trends and collaborate with internal stakeholders to develop data-driven improvement plans.

Develops and presents quantified optimization recommendations (cost reduction, authorization uplift, process efficiency), supported by rigorous analysis and clearly articulated trade-offs.

$77,000

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$77,000 USD

Senior Payment Operations Specialist

is responsible for overseeing daily payment operations across multiple processors and regions, with a focus on

chargeback management, KPI tracking, and issue resolution

for FastSpring’s network of over 2,500 sellers.

analytical and operational

, requiring a deep understanding of payment flows, card network rules, and processor behavior.

FastSpring is how AI, SaaS, gaming, software, and digital product companies sell online in more places around the world. We handle all payment needs from checkout to taxes so you can go farther faster.

Founded in 2005, we are a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Austin, Belfast, Dublin, Halifax, and Singapore.

Senior Payment Operations Specialist

FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.

AI Transparency Statement:

FastSpring may utilize artificial intelligence (AI) or automated tools during portions of the recruitment process to assist with operational and administrative activities, including candidate communications, scheduling, application organization, and interview documentation. These tools are designed to support efficiency and consistency within the hiring process. AI systems are not used as the sole determinant of hiring outcomes, and all employment decisions are made by qualified human reviewers. We are committed to responsible and fair hiring practices and continue to evaluate our use of technology accordingly.