alacritysolutions
IT User Support Specialist
At a Glance
- Employment
- full_time
- Experience
- 5–7 years
- Compensation
- stance Starting salary range: $25.00-$30.00 based on experience Job Speci
Key Requirements
Domain Knowledge
- Education
- Insurance
- Medical
Benefits & Perks
hy Choose Alacrity: Benefits Package including Medical, Dental, Vision, Shor
Requirements
A minimum of 5-7 years of customer service experience in an Information Technology environment
Knowledge and understanding of various computer systems, hardware, software, and related computer peripherals.
Prior experience in a Help Desk or similar Technology Support environment, including experience supporting Windows clients and servers.
Compensation & Benefits
$25.00-$30.00 based on experience
Job Specifics:
Remote based- EST time zone
Full-Time (M-F, 8AM EST- 5PM EST)
Responsibilities
Answers, prioritizes, and evaluates all incoming requests.
Identify issues and determine problem solutions through diagnostic processes and procedures.
Utilize available resources to resolve issues.
Escalate technical problems according to established procedures.
Assist users/departments in implementing requests or proposals and in assessing information system needs.
Provide knowledge and technical articles for other support levels