Client Services Representative

Strong computer skills and the ability to learn complex systems quickly

Empathy and the ability to connect with customers while showing genuine care for their issues

Ability to explain complex information or instructions in a simple, understandable way

Strong time management skills with the ability to follow up on multiple issues and customer service requests

Excellent written and verbal communication skills

Tech-savvy mindset with the ability to troubleshoot computer issues directly with clients

The annual salary for this role is $54,000.00 USD. In addition, this position will also receive an annual target bonus of 4%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader.

NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.

Additional

details on our total compensation package and benefits are listed below.

Our Core Benefits Include:

The ideal candidate will have a passion for helping people and an interest in learning about the trading industry and technology. They will lean into real-time problem solving and assist customers with solutions to account or technology-related issues. This individual will work on our Client Services Team, reporting to a Team Lead-Client Services, and will respond to the needs of thousands of clients worldwide to ensure a world-class customer experience.