Sr. Customer Success Operations Manager

Bachelor's degree in Business, Operations Management, or a related field

3+ years experience in CS Operations or a similar role in a B2B SaaS company

Proven track record of managing sales or CS operating cadence

Strong profiency in managing customer forecasts, ideally within a forecasting solution (Clari, Gong, Salesforce)

Demonstrated ability to drive strategic initiatives and programs

Experience in data analysis and reporting, with proficiency in CRM systems (e.g. Salesforce) and data visualization tools (e.g. Tableau)

Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.

We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.

Operational Excellence

Develop and standardise CS processes to ensure consistency and scalability

Help develop and refine the CS operating cadence and own the CS forecasting motion

Identify and implement process improvements to enhance team efficiency and customer satisfaction, retention, and growth

Create and maintain documentation across CSOps and contribute to broader initiatives

Strategic Initiatives

6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue.

Our People:

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology.  6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.

We want 6sense to be the best chapter of your career.

The Senior Customer Success Operations Manager is responsible for driving the operational efficiency and effectiveness of our Customer Success organization.  This role will be responsible for developing, implementing, and optimising processes, tools, and metrics to enhance customer satisfaction, retention, and growth.

The role will act as a strategic partner to Customer Success leadership, ensuring that the team has the necessary resources and partner with the organization to deliver against key initiatives and programs using project management methodologies.