IT Support Specialist

4+ years of hands-on experience in IT support, endpoint administration, or corporate IT operations

2+ years of experience architecting, administering, and maintaining enterprise MDM environments using Microsoft Intune and Jamf, including device enrollment, compliance enforcement, and security policsy configuration

Experience supporting video conferencing systems (Zoom, Teams Rooms, conference room AV)

Experience supporting FedRAMP-authorized cloud environments such as Microsoft GCC High, Azure Government, or AWS GovCloud

Familiarity with FedRAMP-compliant collaboration and security platforms (e.g., ZoomGov, Slack Gov, Zscaler, Threat Locker, Microsoft Defender for Government)

Working knowledge of compliance-driven frameworks such as NIST 800-171, CMMC, or similar regulatory standards

As an IT Support Specialist at our vibrant Los Angeles headquarters, you will serve as the primary point of contact for all local IT needs.

In this hands-on role, you'll ensure a seamless and high-quality IT support experience for our executive team and staff by resolving technical issues, managing hardware and software provisioning, and maintaining the overall IT environment.

Deliver responsive, white-glove technical support to executive leadership, senior stakeholders, and the broader Los Angeles office via ticketing system, email, phone, and in-person support

Diagnose and resolve hardware, software, and network issues across Windows, macOS, and Linux environments, minimizing business disruption

Provide hands-on support for critical meetings, including video conferencing systems, presentation technology, and collaboration platforms

Support onboarding and offboarding, including account provisioning, device setup, and technology orientation/training for new employees