eSales Agent - Crest Honda

Able to set priorities, multi-task, and achieve goals

Ability to perform in a fast-paced environment

Bilingual

Ability to work on a team

Exceptional communication skills, both written and verbal

Highly proficient in verbal phone skills

All your information will be kept confidential according to EEO guidelines.

Duties and Responsibilities:

Answer inbound phone calls, internet inquiries, and chats

Provide guests with timely, relevant responses to address customer questions and needs

Facilitate providing guests price and purchasing information

Provide payment options and quotes

Generate sales and acquisition appointments

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle.  Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Compensation for this role:

$50,000 - $100,000 annually depending on performance