Customer Experience & Support Intern - Summer 2026

Experience troubleshooting technical issues

Experience in content creation

Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs

Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues

Identify and monitor key user operational metrics to help drive improvements to our product and support offerings

Collaborate with Engineering, Product Management, Marketing, and other cross-functional peers on specific user-impacting issues and bugs.

Engage with our users in the Lucid Community

Investigate and process customer requests for cancellation and refunds over email