Sr. Program Manager, Chicago/Cook County

Minimum 5 years experience with software implementation project management

Prior executive level communication experience required.

Typically, a minimum of three years of experience as an implementation professional (or equivalent experience). Solid and proven project management experience essential.

Solid management and leadership experience is required including strong abilities in influencing, empowering and mentoring implementation team members.

Solid conflict resolution, negotiation, business, and customer service skills including experience partnering successfully with clients on technical needs and delivering solutions tailored to client needs.

Develop the implementation project plan and officially start projects by conducting kick-off meetings with clients and other staff as needed. Project plans outline the scope, schedule, and budget of the project, as well as each party’s responsibilities and mutual commitment to contribute adequate resources to follow the plan.

Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information.

Manage and assume accountability for all aspects of projects related to the delivery of client software and services including:

Acquiring and coordinating necessary resources to meet project needs.

Planning and tracking all project activity.

Guiding the client through release planning in support of the overall project schedule.