Member Services Representative (Temporary) (Bilingual)

Principles and practices of customer service

Windows-based PC system and Microsoft Word, Outlook, Excel, and database systems

Conflict resolution techniques

Understand and communicate the complex operations and processes of the Alliance, particularly those related to Member Services and Care Management

Translate healthcare-related terminology and complex processes into simple language and step-by-step instructions when communicating with members and providers

Utilize a variety of computer systems, including the Alliance systems and external websites and databases

Zone 2 Pay Range: $25.25 - $27.25

Typical areas in Zone 2: Mariposa and Merced Counties, Fresno area, Bakersfield,

Eastern California, San Luis Obispo area, and the Central Valley (except

Sacramento)

The applicable salary ranges are based on work location and are aligned to a zone according to the cost of labor in your area. All ranges are subject to change in the future. We are happy to answer any questions that you have or share the applicable pay zone for your location if it’s not one of the typical areas listed. You can reach out to

careers@thealliance.health

Our Member Services teams work together to

empower members to understand Alliance services and provide resources that meet medical, cultural, and social needs to improve member health and well-being. We are the

voice

of the Alliance. We view our members' healthcare from their perspective and provide direct support by sharing benefit information and helping break down barriers to care. When a member calls, we're the ones who pick up the phone. We provide information that educates and empowers our members to be advocates for themselves and their health care. And we do it with heart!

This is a temporary position, and the length of the assignment is estimated to start in July 2026 through December 2026. The length of the assignment is always dependent on business need, and dates may change. While the assignment would be at the Alliance, if selected, you would be an employee of a temporary employment agency that we would connect you with. This is a primarily in-person role requiring daily on-site presence at our Merced office for the first 3 months. After that period, you may be able to work remotely 1-2 days a week, depending on business needs.