Premier Support Engineer 2 - New York

Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)

A tinkerer with some programming experience and a basic knowledge of Linux

Self-motivated, detail-attentive, and have a desire for continuous learning

A critical thinker who defaults to a client-centric approach

A decision maker but know when the decision should be escalated

Have been in a Premium/Enterprise technical support role previously

Best-in-breed onboarding

Intra-departmental mentor and buddy program for in-house networking

New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

Continuous professional development, product training, and career pathing

An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform

Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment

Reproduce issues and dive into the 600+ integrations that Datadog works with

Build out documentation and knowledge based articles for a variety of technology

Drive product conversations based on needs and problems learned during client interactions

Participate in routine health check meetings with Premier Customers

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on

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